Policies

All catering events will include two linen tablecloths to cover the tables the food will be placed on. The cost of these cloths will be included in the event bill. Additional tablecloths may be ordered by the purchaser if desired. Rectangular tablecloths (which fit a 6 or 8 foot table) cost $1.38 each, and round tablecloths (which fit up to a 90 inch round table) cost $1.55 each(These prices are subject to change.). The purchaser should specify the quantity and shape of additional tablecloths needed when placing the catering request.

Catering events will be billed for the cost of any rentals, china, linens or chafing dish fuel used. Any lost or unreturned catering items will be billed at replacement cost.

The catering department is available to serve you during the hours of 6am to 2pm, Monday through Friday.

Any catering events outside of regular operating hours will be billed for the cost of any overtime or temporary labor required, with a minimum of 4 hours per temporary worker. Any events during regular business hours which require the use of overtime or temporary labor will also be billed for the cost of this labor.

Catering delivery service includes drop off, basic set up of food items (i.e. clothing tables, setting up food buffets and platters), and clean up. Arrangements for room setup (placement of tables and chairs) are the responsibility of the person requesting the catering, and should be made with the Environmental Services Department. It is also the responsibility of the person requesting the catering to ensure that event room is unlocked and the catering staff will have access to the room to complete the set up in a timely manner.

Catering arrangements must be completed in full with the appropriate approvals. Only electronic requests through the Catertrax website will be accepted. Incomplete requests will be returned.

All catering requests must be approved by administration no later than noon of the last working day prior to the event. Events on Monday must be approved by noon on Friday, as the catering department is closed on weekends.

It is the responsibility of the person submitting the catering request to ensure that there is sufficient time allowed for the approval process to be completed prior to the noon cutoff time for next day events.

Cancellations must also be made no later than noon of the last working day prior to the event. Events on Monday must be cancelled by noon on Friday, as the catering department is closed on weekends. Failure to provide adequate notice of cancellation may result in the requesting department being charged for part or all of the cost of the event. Any items purchased or rented especially for a cancelled event that cannot be returned or canceled by the catering department will be charged to the requesting department regardless of when notice of cancellation is given.

Significant changes to the catering request form (i.e. change in service, change in number, change in menu, etc.) should be submitted as a new request and will need to go through the approval process again, as these changes will affect the cost of the event.

Please be sure to reserve the room for your event at least one hour prior to the start of the meeting to allow time for set-up and at least one hour after to allow time for clean-up.

Please specify the time the meal service is to be ready, rather than the time the meeting is to begin. Due to overlapping requests, delivery times are not guaranteed, but every effort will be made to deliver in a timely manner.

A minimum order of $15.00 is required for delivery.

When placing your order, we will require the following:

1: Your department cost center
2: The name of the contact person requesting the catering
3: The contact person’s e-mail address and phone number
4: Administration approval for the catering order

Other payment options are available at retail pricing. Please inquire if needed. If you have any questions or need assistance, please contact the catering department at FSCatering@Nortonhealthcare.org.

Linen Service

White Linen Tablecloths
52”x114” rectangles $1.38 (fits 6 or 8 foot banquet tables)
91”x91” squares $1.55 (fits up to a 90” round table
Black Linen Napkins $.09 each
Other linen options (different colors or sizes) require advance notice and will be billed at rental cost on a case-by-case basis.

Introducing a New Way to Order Disposables for Your Catered Events!

In a effort to give our customers greater flexibility and control over their catering budgets, we have made some changes to the Catertrax online ordering system. In the past, customers have had the choice of selecting either China Service-Billed at Rental Cost, or Disposable Service-Billed at .69 per person, when placing orders.

Since many events using disposable service may not need or want full disposable service, we have added a third option. Customers may now also select Disposable Service-Items Ordered and Billed Individually. Customers selecting this new option will then be able to select the exact types and quantities of disposable items they need from the new Disposable Service Ware section of the Catertrax Menu. This will be of benefit to customers who may only need some cups to go with a beverage order or only need some small plates to go with a fruit tray. This will also enable customers to choose not order any disposable service ware at all if it is not needed. (For example, if you already have a cabinet full of cups or plates left over from past events.)

Customers choosing to use the new option, Disposable Service Ware-Items Ordered and Billed Individually, should carefully consider any items that will be needed for their event before placing their order. The Catering Department will not deliver any additional disposables other than those specifically ordered to any event that is placed using this option.